Exchanges & store policy

Store policy

  • We’re happy to take custom orders at our physical store. Payment must be made before all orders are confirmed and produced.
  • Orders reserved but unpaid for cannot be kept for longer than 24 hours, unless with good reason.
  • If your purchase does not fit or you are unhappy with it, it can be exchanged within 1 (one) month of purchase, once it has not been worn, and is still in brand new condition.
  • Purchases can be exchanged for another style, within 1 (one) month. In the event that price of new style is more, balance would need to be paid. If price is less, refund can’t be given.
  • Products purchased during promotions and sale events can be exchanged, but would be sold at the current retail price; payment of balance may therefore be required.
  • Sale of clearance products are final.
  • All customer orders placed at the store will be ready within 2 (two) weeks.
  • Gift vouchers are available and expire 3 months from date of purchase.

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